Oh my goodness this is great news! Thank you so much for all of your help during this time Deb! I hope not to talk to you again under the same circumstances. If it counts for anything, please share with your superiors how helpful, respectful, and just a pleasure to work with during this situation. Thank you again!
Thank you so much for helping me with getting this paid off. I truly appreciate it.
Thank you very much for how professional you were! I’ve dealt with credit adjusters before and I really appreciate how nice and understanding you are. Thanks again and please let me know once this goes through and everything is settled! Thanks

Consumer Resources

Commercial Credit Adjusters will help you work out a manageable way to pay your debt.

  1. Commercial Credit Adjusters understands that consumers need support and professional guidance to deal with difficult financial circumstances.
  2. Commercial Credit Adjusters recognizes that consumers deserve to be treated with respect and dignity.
  3. Commercial Credit Adjusters provides flexible, customized solutions to fit the unique needs of every consumer.
  4. Commercial Credit Adjusters provides consumers with the opportunity to work with us on their own schedule, through the communication channel of their choice.
  5. Commercial Credit Adjusters respects consumers’ privacy and security with industry-leading controls and strict confidentiality policies.

Commercial Credit Adjusters’ staff follows the Collector’s Pledge:

  • I believe every person has worth as an individual.
  • I believe every person should be treated with dignity and respect.
  • I will make it my responsibility to help consumers find ways to pay their just debts.
  • I will be professional and ethical.
  • I will commit to honouring this pledge.

Have you been contacted by Commercial Credit Adjusters or another collection agency?

If you’ve been notified in writing or by telephone that you owe a creditor on an outstanding account and it has been turned over to Commercial Credit Adjusters or another collection agency, don’t panic. Commercial Credit Adjusters is not in business to make life unbearable for you. Our objective is to collect and recover the money you owe our client.

We understand that there are many reasons people don’t pay their debts including financial setbacks, poor repayment habits, overspending, or sometimes they’re just not happy with a product they bought. Whatever the reason, it’s important to communicate with the collection agency. When they understand the problem, chances are they will work out a reasonable, manageable way for you to repay your debts.

On the other hand, consumers who don’t cooperate with the collection agency may find that court action is being taken against them and the debt is being reported on their credit bureau file.

What should you do?

  • If possible, pay the money you owe. You won’t have to deal with Commercial Credit Adjusters or the collection agency once the account has been cleared.
  • If it’s impossible for you to pay the full amount at once, contact Commercial Credit Adjusters and explain why. Offer some alternative method of repayment, either in a lump-sum or a series of monthly payments. Follow up in writing and, if possible, enclose a good-faith payment.
  • Never send cash. Always make payments in such a way that you have a receipt, either through a cancelled cheque from your own bank or a receipt from the agency.
  • Once the account has been officially turned over to Commercial Credit Adjusters or another agency, you’ll be dealing only with that agency when making arrangements for payment. Don’t contact the original creditor unless there’s an error in the account. This just creates confusion. If there is an error, advise both the creditor and the collection agency.

It is important to remember:

  • Your attitude towards paying the debt has a lot to do with how cooperative the agency will be. For example, when making payments to the agency, be sure not to bounce cheques and miss payments. However, if your financial circumstances change, contact the collection agency and explain your current status and follow up in writing.
  • Debts should not be treated lightly. They can result in court action, which could lead to money being taken from your paycheque (garnishee) or seizure of your assets.

If you feel you’re being treated unfairly by a collector or a collection agency, here’s what you can do:

The first step an individual should take if they feel they are being treated unfairly by a collector is to immediately speak to the collector’s supervisor. Explain the situation to the supervisor by stating you would like to resolve your situation, but you are unable to come to any agreement or solution with the collector assigned to your file. In most circumstances, this action will result in a satisfactory conclusion. If it does not, ask to speak to a manager of the company.

Commercial Credit Adjusters offers several convenient options for bill payment:

  1. Interac Online
  2. Credit Card (Visa/Mastercard) / Visa Debit
  3. Interac e-Transfer
  4. Internet and Telephone Banking
  5. Funds or Wire Transfer from your bank to our bank
  6. Western Union
  7. Canada Post — Express Post or Priority Post

To ensure you have your Commercial Credit Adjusters account number and account balance, please contact our office toll-free:
1 (866) 958-5850

Interac e-Transfer – pay@cca.ca
Simplify your bill payments using the Interac E-transfer option.
Send your Interac E-transfer payment to Commercial Credit Adjusters using the pay@cca.ca email address.

Internet and Telephone Banking
Commercial Credit Adjusters is a registered bill payment with all major financial institutions. Please see below for the bill payment details at the financial institution of your choice:

RBC Royal Bank
Link: Royal Bank Online Banking
Telephone: (800) 769-2511

Link: CIBC Online Banking
Telephone: (800) 465-2422

TD Canada Trust
Link: TD Canada Trust Online Banking
Telephone: (866) 222-3456

Bill Payment Name: CCA COMMERCIAL
Link: Scotiabank Online Banking
Telephone: (800) 472-6842

BMO Bank of Montreal
Link: BMO Online Banking
Telephone: (800) 363-9992

Caisse Populaire (Desjardins)
Bill Payment Name: Commercial Credit Adjusters Ltd. Code: 4202
Link: Desjardins — Caisses Populaires

Western Union
Blue Quick Collect Form
Pay to: Commercial Credit Adjusters
Code City: CORRECT, MB
Account Number: CCA 6-digit alphanumeric account number

Canada Post – Express Post or Priority Post
Commercial Credit Adjusters Ltd.
300-317 Donald Street
Winnipeg, MB R3B 2H6
Note: Commercial Credit Adjusters will assist in tracking payments sent by Express or Priority Post. Commercial Credit Adjusters does not accept responsibility for payments lost in regular mail.