Throughout our history the range of services we provide has grown to meet the expanding needs of our clients. Today, CCA not only provides traditional third party collection services but has developed a full suite of service offerings enabling us to provide our clients complete receivable management solutions. The range of services CCA provides includes:
Third Party Debt Recovery Services
CCA provides debt recovery services utilizing industry leading technology and teams of highly motivated, articulate and well trained collection and investigation officers.
CCA's collection officers are trained to collect in a most professional manner using the highest of ethical standards while utilizing advanced collection strategies and negotiation techniques.
CCA's collection department is organized into separate departments each staffed with individuals best suited and trained to work specific industries.
Skip Tracing / Asset Location
CCA has a dedicated investigation team efficiently exercising every resource available to locate individual debtors and/or their assets. Investigation officers at CCA are equipped with the latest technology to effectively locate debtors. Tools include; database scrubbing, real time collection and trace software, online databases of addresses and telephone numbers, Internet databases and instant credit bureau access.
CCA product offerings include a large suite of pre-collect services to assist our clients in the effective management of their accounts receivable portfolios.
Programs such as CCA's Digital Broadcast Messaging; Interactive Voice Response Messaging; and customized letter programs provide cost effective solutions that are tailored to meet specific client requirements.
Business Process Outsourcing
In consultation with our client, CCA will develop and implement a complete receivable management program that will encompass managing your portfolio from the earliest stages of delinquency right through to providing full third party collection services. These services can be utilized by your company in a short term 'clean up' project or as part of a long-term strategy to outsource your accounts receivable management business processes. All programs are designed to encourage quick payment of overdue invoices while maintaining customer goodwill.
The following is a sampling of programs CCA offers:Receivable Management Consulting
Account Curing - programs designed to manage aging receivables back to a current status through consistent follow up and reinforcing the original credit terms
Inventory Clean Up - Designed to recover money quickly through establishing contact with accounts, negotiate payment, segregate accounts according to the result status then implement a follow up work plan
Complete Portfolio Management - Depending on client specific requirements, CCA will design and implement a custom work plan that will provide consistent and professional treatment of your customers. The goal is to achieve maximum performance by reducing the number of accounts that may require further intervention at a later date.
For businesses that may experience increased demands on internal resources and are finding it challenging to effectively manage their receivable portfolios, CCA's consulting team will assess the business processes and make recommendations to improve and or streamline practices to achieve the desired results.
Education and Training Seminars
Staff development and training is crucial for the long-term health of any organization. CCA can help, offering training seminars to clients on all facets of receivable management. Our training programs have been recognized on a national level and are enthusiastically received by our clients across Canada.
Commercial Bailiff Services
Bailiff services are currently available to financial institutions, leasing companies and Government entities in the Province of Manitoba only.
Call Centre Solutions
CCA's call centre solutions allow you to save up to 90% of the cost of messaging, contacting and/or advertising to your customers with the click of a button. Not only can you enjoy cost savings but our technology allows us to contact thousands of accounts in a short period time. Results of our efforts can be provided back to you to implement next steps. The intelligent features of CCA's call centre technologies provide effective and cost-efficient methods for contacting your customers without additional investments in hardware or software.
CCA offers a full range of litigation services throughout Canada. Services extend from Solicitor's demand notices to representation in both Small Claims and Civil Divisions of the Court of Queen's Bench. All pre-litigation and post-litigation documentation is prepared in our legal department, and where ever necessary reviewed by our Solicitors before filing.